This privacy policy applies between you, the User of LOHA Health Ltd (also known as 'LOHA'), the owner and provider of this website and its products.

LOHA Health Ltd takes the privacy of your information and the data you provide, and that we collect very seriously.

Please read this privacy policy carefully. 

The following definitions are used in this privacy policy:

1.     Definitions and interpretation

Data

Refers collectively to all information you submit or share with LOHA Health Ltd via the website or through any of the communication channels LOHA Health Ltd provides. 

Data Protection Laws

Applicable law relating to the processing of personal data, including but not limited to GDPR and any supplementary laws, regulations and secondary legislation. 

LOHA Health Ltd, "we" or "us" or "LOHA"

LOHA Health Ltd, an incorporated company in England and Wales. Company No. 14872159 Registered office: 35-37 Ludgate Hill, Office 7, London, EC4M 7JN

User or you

Any third party that accesses the website or services and is not i) employed by LOHA Health Ltd or acting in the course of their employment or ii) engaged as a consultant or similar providing services to LOHA Health Ltd and accessing the website and products in connection with the provision of such services. 

Website

The website that you are currently using www.LOHA-community.com or any sub-domain of this sites. 

Products or Services

Any products or services that LOHA Health Ltd provides while delivering its business. 

2. Interpretation

2.1 – the singular includes the plural and vice versa 

2.2 – a reference to a person includes companies, businesses, government entities, trusts, and partnerships

2.3 Including means ‘including without limitation. 

2.4 Reference to any statutory provision including any modification or amendment. 

3. Scope

This privacy policy applies only to the actions of LOHA Health Ltd and Users with respect to this website and the services and products LOHA Health Ltd provides. It does not extend to any websites that can be accessed from this website, including but not limited to any links with social media websites. 

For the purposes of Data Protection Laws, LOHA Health Ltd is the data controller. This means LOHA Health Ltd determine the purposes for which, and the way your Data is processed. 

4. Data Collected in each case in accordance with this privacy policy: 

LOHA Health Ltd will collect the following data: 

• Name: Contact information such as email address and telephone numbers 

• Queries or Feedback: Any queries, questions or feedback

If you sign up for any of our services we will request your home address.

5. How we collect data?

Data are given to us by you and is collected automatically. 
LOHA Health Ltd will collect you data in a number of ways, in accordance with our privacy policy: 

1. When you contact us through our website, telephone, email or post or by any other means. 

2. Whenever you use our products or services. 

6. Data collected automatically 

When you access our website, we will collect some data automatically about the visit to our website. This information will help us improve our website content and navigation based on the date, times, and frequency you access the website and the way you use and interact with its content. 

7. Our Use of Data 

Any or all the above data may be required by us from time to time to provide you with the best service and experience when using our website. Data will be used for the following reasons in accordance with this privacy policy: 

• Improving our products and services

• Internal record-keeping

• Permission will be requested to use any feedback to the company, which will be anonymised in promotional materials

We may use your Data for the above purposes if we deem it necessary for our legitimate interests. If you are not satisfied with this arrangement, please see the section below ‘Your rights’, you have the right to object in certain circumstances. 

8. Who do we share data with? 

We may share your data with the following groups of people for the following reasons in accordance with this privacy policy. 

1. Our employees, agents, and professional advisers: To obtain advice from registered therapists, psychiatrists and family coaches employed by LOHA Health Ltd. 

2. Your area social care provider if you use LOHA Health Ltd services or products and our employees have concerns about your child’s wellbeing in line with LOHA Health Ltd Safeguarding Policy. 

 9. Keeping Your Data Secure

We will use organisational and technical measures to safeguard your data. We store your data on secure servers and provide only authorised access to those directly working with you to deliver services or products. 

 If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by emailing our Data protection lead Alison.Metcalfe@LOHA-community.com

If you require further information about safety online and how to protect data, please visit www.getsafeonline.org which is supported by the UK Government. 

 10. Data retention 

We will only retain your data on our systems for the period necessary to fulfil the purposes outlined such as delivery of services or until you request the Data be deleted. Unless a longer retention period is required or permitted by law. 

 If we delete your data, it may persist on back up or archival media for legal, tax or regulatory purposes. 

 11. Your rights

You have the following rights in relation to your data: 

1. Right to access where you can request copies of any information, we hold about you at any time or that we update, modify, or delete such information. We will not charge you for access to any information we hold about you unless your requests are excessive and unfounded. Where if manifestly unfounded requests are made, we may refuse your request, but we will explain the reason why. 

2. You have the right to have your data corrected if it is inaccurate or incomplete 

3. You have the right to request that we delete or remove your data from our systems. 

4. You have the right to block or restrict us from using your data or limit the way we use it. 

5. You have the right to request that we move, copy, or transfer your data. 

6. You have the right to object to our use of your data, including where we use it for legitimate interests. 

To make any enquiries about any of your rights about our use of your data or you withdraw your consent to the processing of your data please contact our Data Protection Lead: Alison.Metcalfe@LOHA-community.com

 If you are not satisfied with the way we manage a complaint about how your data is handled by us, you can make a compliant to the UK’s Information Commissioner’s Office whose details are obtained via https://ico.org.uk 

 We want to keep all your data we hold accurate and current. Please inform us if your data changes during the period you are using our services or products. 

 12. Links to other websites

LOHA Health Ltd might provide you with links to other websites. We have no control over websites external to LOHA Health Ltd and as such we cannot be responsible for their content. Our privacy policy therefore does not include the use of such website, each of these sites should have their own privacy policy, which we advise you to read before using them. 

13. Change of business

LOHA Health Ltd may expand or reduce our business and the services and products we offer. This may involve the sale of or the transfer of control of all or part of LOHA Health Ltd. Data provided by users will be transferred where relevant and the new owner or controlling party will, under the terms of this policy, be permitted to use the Data for the purposes for which it was originally supplied to LOHA Health Ltd. 

We may disclose anonymised data to a prospective purchaser of our business or any part of it. We will always take steps to ensure your privacy is protected. 

14. General information

You cannot transfer your rights under this privacy policy to any other person. We may transfer our rights where we reasonably believe your rights will not be affected, under this privacy policy. 

If any court or competent authority finds that any provision in this privacy policy is invalid, illegal, or unenforceable, that provision will to the extent required be deemed to be deleted however the validity and enforceability of the other provisions in this privacy policy will not be affected. No delay, act, or omission by any party in exercising any right or remedy will be deemed a waiver of that or any other right or remedy, unless otherwise agreed.

This agreement will be governed and interpreted according to the law of England and Wales. All disputes arising will be subject to the exclusive jurisdiction of the English and Welsh courts.

15. Future changes to the Privacy Policy

LOHA Health Ltd reserves the right to change this privacy policy as we deem necessary or as may be required by law. Any changes will be posted on the website, and you are deemed to have accepted the terms of this privacy policy on your first use of the website following the policy’s publication and following any alterations. 

This privacy policy was created on 3rd January 2024. For further information please contact LOHA Health Ltd via Alison.Metcalfe@LOHA-community.com